Audit trail
When a sale is questioned, the audit trail answers.
Third-party verification is only worth what you can prove. VerifiMe records every event in a verification's life, from creation to signature, with the technical evidence behind it, in a separate internal report your customer never sees.
Audit trail · VF-26-104823 · internal onlySample audit trail · illustrative data · EDT
In detail
What's included.
Every event, timestamped
VerifiMe logs the full chain of custody: when the verification was created and by whom, when each message was sent and delivered, when the customer opened the link, when each answer was submitted, when the passcode was confirmed, when they signed, and when the report was issued.
- Creation, send, delivery, open and completion events
- Each answer recorded with its own timestamp
- Resends, expiry and failures logged too
- Times recorded to the second, in a consistent time zone
Technical evidence behind each action
Alongside each event, VerifiMe captures the details that show who took the action and from where. This is the evidence regulators, chargeback teams and courts ask for when a customer says "I never agreed to that."
- IP address of the device that completed the verification
- Browser and device information
- Phone number and email the verification was delivered to
- One-time-passcode confirmation, when identity checks are enabled
Kept apart from the customer's copy
The audit trail is a separate report, available only to your organization. It is never shown on the verification page and never attached to the customer's email. Your evidence stays yours, and your customer gets a clean, readable confirmation.
- Internal-only report, per verification
- Never sent or visible to the customer
- Available to authorized users in your portal
- Exportable when you need to respond to a complaint
Two records, two audiences
What's in the audit trail, and what the customer sees.
The customer report is for the customer. The audit trail is for you, your compliance team, your lender or a regulator. They're produced together and never merged.
| Event | Evidence recorded | Audit trail | Customer report |
|---|---|---|---|
| Verification created | Who or what created it (user or API key), reference, questionnaire version | Yes | No |
| Message sent / delivered | Channel, destination, sender, delivery status | Yes | No |
| Link opened | Time, IP address, device and browser | Yes | No |
| Passcode | Sent, entered, success or failure, attempts | Yes | No |
| Each answer | Question as displayed, answer given, timestamp, pass/fail | Yes | Answers only |
| Signature | Captured image and time | Yes | Signature image |
| Fail rule triggered | Rule, message shown, alert recipients | Yes | Message only |
| Resend / expiry | Who resent, when, expiry date reached | Yes | No |
| Report issued | PDF generated, emailed to customer | Yes | Receives PDF |
When you'll use it
The moments the audit trail earns its keep.
Customer complaints
A customer says they never agreed. You show when they opened the link, the device they used, the answers they gave and the signature they drew.
Lender and chargeback reviews
Finance partners and payment processors ask for proof of authorization. Export the audit trail alongside the signed report.
Regulatory inquiries
When a regulator asks how a contract was verified, show a consistent, timestamped process applied to every customer.
Rep-completed verifications
Device and IP data, plus optional passcodes, help reveal when someone other than the customer completed a verification.
Internal quality reviews
Compare fail rates and completion patterns by rep, store or dealer to find coaching opportunities.
Commission disputes
Operations, sales and accounting agree on what was sold and when, because they're looking at the same confirmed record.
Specifications
The details.
For your operations, compliance and IT teams.
| Events logged | Created, sent, delivered, opened, answered, passcode, signed, completed, failed, resent, expired |
|---|---|
| Evidence captured | IP address, device and browser, delivery address, timestamps |
| Visibility | Your organization only; never shared with the customer |
| Format | Separate report per verification, exportable |
| Integrity | Completed records are not edited after the fact |
FAQ
Questions we hear often
Why is the audit trail separate from the customer report?
Can a completed verification be edited?
Who can view audit trails?
Keep exploring
Related features.
Questionnaire builder
Build verification scripts with your own fields, wording and pass/fail rules.
Learn moreSMS & email delivery
Reach customers on the channel they actually check, from a number that is yours.
Learn moreAPI & integrations
Trigger any verification from your CRM, DMS or sales app with one request.
Learn morePDF reports & e-signatures
A branded confirmation report, signed by the customer, for both of you.
Learn moreSee VerifiMe on your own sales process.
We'll build a sample questionnaire from one of your real contracts and walk your team through the customer experience, the report and the audit trail.