VerifiMe for energy retail & utilities
Contract verification built for energy retailers.
Retail energy contracts are among the most heavily regulated consumer agreements in Canada, and several provinces require retailers to verify new contracts. VerifiMe gives you a fast, consistent and fully documented way to confirm each enrolment.
Signed & verifiedSample record · illustrative data
The challenge
Where sales go wrong in energy retail & utilities.
Mandatory verification requirements
Retailers in regulated markets must confirm that the customer understood and accepted the contract. Manual verification calls are slow and expensive to staff.
Rate and term misunderstanding
Fixed versus variable rates, contract length, and early-termination fees are common sources of complaints. Customers confirm each one directly.
Account holder confirmation
Only the account holder or an authorized person should enrol. An optional passcode check adds confidence.
Evidence on request
When a regulator or customer asks how a contract was verified, you need to produce a timestamped record quickly.
Sample questionnaire
What your customers confirm.
Values are pre-filled from your system. Questions marked red fail the verification if answered the wrong way.
Example only. Your questionnaire is built around your own contracts, products and obligations.
| Question / field | Example value | Rule |
|---|---|---|
| Are you the account holder or authorized to enter this contract? | Yes / No | Fail on No |
| Commodity | Electricity | Confirm |
| Price | Fixed · 9.8¢/kWh | Confirm |
| Contract term | 5 years | Confirm |
| Do you understand this is not your local utility? | Yes / No | Fail on No |
| Passcode | SMS one-time code | Required |
Workflow
How it fits your process.
Customer enrols
Your agent or online flow captures the enrolment and posts it to VerifiMe.
Identity confirmed
The customer enters a one-time passcode before seeing the verification.
Terms confirmed
The customer confirms rate, term, fees and that they understand you are not their utility.
Record retained
The report and separate audit trail are available whenever you need to demonstrate verification.
When something's wrong
A fail rule, in practice.
The customer is reassured, your team is alerted, and the issue is documented, all within seconds of the answer.
About fail rulesRecommended features
What energy retail & utilities teams use most.
Passcode check (OTP)
Optional one-time passcode to confirm the right person is answering.
Learn moreQuestionnaire builder
Build verification scripts with your own fields, wording and pass/fail rules.
Learn moreFail rules & alerts
Catch problem sales the moment a customer flags them, not weeks later.
Learn moreAudit trail
Timestamped, tamper-evident evidence of every step, kept separate from the customer copy.
Learn moreAPI & integrations
Trigger any verification from your CRM, DMS or sales app with one request.
Learn moreMultilingual verification
Customers verify in English, French, Punjabi, Mandarin, Spanish or Arabic, with every translation approved by you.
Learn moreFAQ
Questions we hear often
Can VerifiMe replace verification calls?
Can we require the passcode on every enrolment?
Let's build your energy retail & utilities verification.
Send us a sample contract. We'll turn it into a working questionnaire and show your team the customer experience, the report and the audit trail.