VerifiMe for hvac & home comfort
Home comfort sales the homeowner actually agreed to.
Furnace, air conditioner, heat pump and water heater sales and rentals are closely watched by consumer protection regulators. VerifiMe gives every homeowner a clear, independent way to confirm their equipment and their terms.
Signed & verifiedSample record · illustrative data
The challenge
Where sales go wrong in hvac & home comfort.
Rental and lease agreements
Long-term equipment rentals carry monthly charges and buyout terms that homeowners can misremember. Confirmed, signed terms avoid disputes years down the road.
Regulatory restrictions on in-home contracting
Provinces across Canada regulate in-home and door-to-door sales of home comfort equipment, from cancellation rights to outright restrictions, such as Ontario's 2018 limits on contracting for water heaters, furnaces and air conditioners at the door. Documenting how and when the customer agreed matters more than ever.
Rebate and program eligibility
Heat pump and efficiency programs come with eligibility rules. Confirming what the customer was told keeps expectations realistic.
Commission integrity
When commissions depend on a clean sale, a verified customer confirmation gives operations, sales and accounting one shared source of truth.
Across Canada
Home comfort rules are tightening across Canada.
Several provinces now ban or restrict door-to-door sales of furnaces, air conditioners and water heaters, and all of them give customers the right to cancel direct sales. A VerifiMe questionnaire for each province confirms how the sale started, what the customer was told and what they agreed to.
| Province | What applies | What your customers can confirm |
|---|---|---|
| British Columbia | Legislation passed in 2025 (Bill 4) prohibits direct (door-to-door) sales of furnaces, air conditioners, water heaters, water treatment equipment, duct cleaning and similar products, and bars suppliers from arranging credit for those sales. | That the customer contacted you or visited your showroom, the equipment, and the financing terms. |
| Alberta | Unsolicited door-to-door sales of household energy products, including furnaces, water heaters, air conditioners and windows, have been banned since January 1, 2017. | That the customer invited you, the equipment and the full price. |
| Saskatchewan | Direct sellers must be licensed under The Direct Sellers Act. Customers have 10 days to cancel, and home renovation deposits are capped at 15% until that period ends. | That cancellation rights were explained and the deposit taken. |
| Manitoba | Customers have 10 days to cancel a direct-sale agreement with a licensed seller, and up to one year with an unlicensed seller. | Cancellation rights, the seller's licence details and the equipment purchased. |
| Ontario | Unsolicited door-to-door contracting for furnaces, air conditioners, water heaters and similar products has been restricted since March 1, 2018. Since June 6, 2024, notices of security interest on these goods can no longer be registered on a home's title. | Who initiated contact, the 10-day cooling-off period, and rental, lease or financing terms. |
| Quebec | Itinerant merchants need a licence from the Office de la protection du consommateur, and customers can cancel itinerant contracts within 10 days. New warranty-of-good-working-order rules, including six years for air conditioners and heat pumps, are scheduled to take effect on October 5, 2026. | That the legal warranty was explained before any extended warranty, and the cancellation period. Customers can verify in French. |
| Atlantic Canada | Provincial consumer protection laws give customers the right to cancel direct sales, and heat pump rebate programs vary from province to province. | Cancellation rights, and exactly what the customer was told about rebates. |
General information as of October 2026, not legal advice. Rules change; confirm current requirements with your regulator or legal counsel.
Sample questionnaire
What your customers confirm.
Values are pre-filled from your system. Questions marked red fail the verification if answered the wrong way.
Example only. Your questionnaire is built around your own contracts, products and obligations.
| Question / field | Example value | Rule |
|---|---|---|
| Equipment | 96% AFUE gas furnace + 2-ton heat pump | Confirm |
| Agreement type | Purchase with financing | Confirm |
| Monthly payment | $149.95 for 120 months | Confirm |
| Did you contact us, or did we contact you? | Multiple choice | Flag |
| Did you receive a copy of your agreement? | Yes / No | Fail on No |
| Preferred installation window | Weekday mornings | Record |
Workflow
How it fits your process.
Sale or rental booked
Your comfort advisor completes the sale, and it's recorded in your CRM or field service system.
Homeowner verifies
The customer receives a text, confirms equipment and terms, and signs on their phone.
Operations gets the green light
Passed verifications move to installation scheduling. Failures alert your manager.
Records are filed
The PDF goes to the homeowner and your file. The audit trail supports any future inquiry.
When something's wrong
A fail rule, in practice.
The customer is reassured, your team is alerted, and the issue is documented, all within seconds of the answer.
About fail rulesRecommended features
What hvac & home comfort teams use most.
Questionnaire builder
Build verification scripts with your own fields, wording and pass/fail rules.
Learn moreSMS & email delivery
Reach customers on the channel they actually check, from a number that is yours.
Learn moreFail rules & alerts
Catch problem sales the moment a customer flags them, not weeks later.
Learn morePDF reports & e-signatures
A branded confirmation report, signed by the customer, for both of you.
Learn moreAudit trail
Timestamped, tamper-evident evidence of every step, kept separate from the customer copy.
Learn moreAPI & integrations
Trigger any verification from your CRM, DMS or sales app with one request.
Learn moreFAQ
Questions we hear often
Does VerifiMe make us compliant with consumer protection law?
We sell in several provinces. Can the questions change by province?
Can we confirm the install appointment as well?
Let's build your hvac & home comfort verification.
Send us a sample contract. We'll turn it into a working questionnaire and show your team the customer experience, the report and the audit trail.